Costa Rica's largest national bank, Banco Nacional, prides themselves on being a leader in Costa Rica's financial services industry. But for some inexplicable reason, they have steadfastly refused to make their website and electronic banking system multilingual.
Over the years, our expat population has grown tremendously with a huge influx of those who speak English and French. Germans represent the next largest group but virtually all Germans speak English so that is really not a huge issue.
Many of my expat friends as well as readers of Boomers Offshore utilize other banks like BCR, Scotia and Citi. These organizations are much more customer friendly and serves up electronic banking solutions in languages other than Spanish.
But be that as it may, there are those who choose Banco Nacional because they are the largest, most prolific financial group in Costa Rica.
With that said, I just now found a link on the web that provides a very good tutorial to the ins and outs of how to navigate Banco Nacional's electronic banking environment. Written in clear and concise language, this tutorial will get you up and running very quickly.
As a secondary tip, I strongly recommend you use Google Chrome as your browser of choice because it will "automagically" translate most of the site's Spanish into relatively clear English.